Exchange and Return Policy
- Imported global products: No cancellation available after the order is placed.
- Imported global products: cannot be returned on demand. If the received products are damaged or not matching the order, please contact our guest care center (920024673) for a refund.
- Our guest center has the right to ask for more details to continue the refund process.
- If the guest did not receive the shipment from the shipping company, the shipment will be canceled after 8 days, and The guest is not entitled to claim a refund of the shipment value.
- To return any other Global product, please contact our Guest Care Center (920024673) for a refund.
Global products
Express Products
- To return express products, please visit any Nahdi pharmacy with the purchase receipt within 14 days from the date of purchase.
- Used or damaged items cannot be returned or exchanged.
- Returns are not allowed for insurance purchases.
- You can return what you have purchased under the following conditions: If the order is cancelled before delivery, full amount charges along with any delivery fees applied will be refunded and will be automatically transferred to your card and will reflect within 7-14 business days. No refund for delivery fees will be made for returned items. Because the service has been used
- In case of returning 1+1 or 2+1 items, or discount on the second piece returns, the whole set of products must be returned.
- In the case of returning offer items: the entire range of offer must be returned in its value at the time of the offer.
- Purchase invoice is necessary for return services, within 14 days from the date of purchase.
- Items must be in their original condition unchanged (such as color change or damages).
- If you return a product for a refund, we will deduct the number of points collected from your Nuhdeek account.
- If the order is cancelled before delivery, full amount charges along with any delivery fees applied will be refunded and will be automatically transferred to your card and will reflect within 7-14 business days.
- Cases where product returns are not accepted:
- If the barcode is removed or cleared (for pharmaceuticals only).
- Items that require special storage conditions such as refrigerator medicines and baby food.
- Products supplied by health insurance.
- Maternity clothing for public health purposes.
Disclaimer
While Nahdi strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by Nahdi.
